Returns and Exchange

🌿Return Policy – RV Looms

At RV Looms, we lovingly create small-batch collections of handcrafted Chikankari apparel. While our pieces are made in limited quantities, we want you to shop with confidence.

That’s why we offer a full refund for eligible returns — or, if you prefer to shop with us again, you can opt for store credit with an additional 10% bonus on us.

Please read the policy below for full details regarding returns, eligibility, and how to initiate a return.

📦 How to Start a Return

To begin your return or store credit, please send us an email at info@rvlooms.com for any unused, unwashed item, as long as:

  • All original tags are intact
  • The item is in resalable condition

Returns must be initiated within 7 days of receiving your order.

Customer is responsible for return shipping costs.

❌ Final Sale Items

The following are final sale and not eligible for return or exchange:

  • Sale items marked 30% off or more
  • Items in the SALE collection
  • Accessories or special promotion pieces
  • Items from special sale events (e.g., warehouse or festival sales)

🔁 Returns Due to Defect

Although rare, if your item arrives with a manufacturing defect, we will gladly issue a full refund to your original payment method.

  • Email us at info@rvlooms.com within 2 days of receiving the item
  • Include a clear photo of the defect
  • Once approved, we’ll initiate a refund or replacement and guide you through the return process

Please note: Color variations due to lighting, screen resolution, or photography are not considered defects. Damage from improper care (not following the wash/care label) is also not eligible for return.

📬 Packaging & Condition Guidelines

To be accepted for return: 

  • Items must be free of perfume, stains, pet hair, or makeup/deodorant marks
  • All tags must be attached and garments should be neatly folded

The packing slip and return label are generated once the return is submitted and approved. Please wrap your item neatly and include in a mailer. Please do NOT ship back in an oversized boxed if it is not necessary.

💳 Refund or Bonus Store Credit — Your Choice

  • Full Refund: Your full purchase amount will be refunded to your original payment method once we receive and inspect the return.
  • Bonus Store Credit: Prefer to shop with us again? Choose store credit and receive 10% extra to use on your next RV Looms order