🌿 Return Policy – RV Looms

At RV Looms, we lovingly create small-batch collections of handcrafted Chikankari apparel. While our pieces are made in limited quantities, we want you to shop with confidence.

That’s why we offer eligible customers the choice of a refund to the original payment method or store credit for future purchases. Please review the policy below before initiating a return.

📦 How to Start a Return

You can request a return in either of the following ways:

• Log in to your RV Looms account and submit a return request from your order history.
• Use the Returns link in the footer of our website to submit your request.

Please note: Return requests must be submitted within 7 days of the delivery date. Once the 7-day return window has passed, the return portal will no longer allow a return request to be created.

To be eligible for a return:

• The item must be unused and unwashed.
• All original tags must be attached.
• The item must be in resalable condition.

Once your return request is approved, you’ll receive further instructions for sending your item back.

💰 Return Fee

A flat $7 return fee applies to all eligible returns to cover return shipping and restocking costs.

This fee will be deducted from your:

• Refund amount, or
• Store credit, if you choose store credit instead of a refund.

❌ Final Sale Items

The following items are final sale and are not eligible for return or exchange:

• Sale items discounted 30% or more
• Items in the SALE collection
• Accessories
• Special promotion pieces
• Items purchased during special sale events (such as warehouse or festival sales)

🔁 Returns Due to a Defect

Although rare, if your item arrives with a manufacturing defect, we’ll gladly provide a full refund or replacement.

Please contact us within 2 days of delivery at info@rvlooms.com and include:

• Your order number
• Clear photos showing the defect

Once approved, we’ll guide you through the return process.

Please note:

• Variations in color due to lighting, photography, or screen settings are not considered defects.
• Damage caused by improper washing or failure to follow the care instructions is not considered a manufacturing defect and is not eligible for a return.

📬 Packaging & Condition Guidelines

To be accepted for return, items must:

• Be free from perfume, stains, makeup, deodorant marks, or pet hair.
• Have all original tags attached.
• Be neatly folded and securely packaged.

Once your return request has been approved, we’ll provide the return instructions. Please package the item carefully and avoid using an oversized box unless necessary.

💳 Refund or Store Credit

Once your returned item has been received and inspected, you may choose one of the following:

Refund
Your refund will be issued to your original payment method, less the $7 return shipping and restocking fee.

Store Credit
Receive store credit equal to your returned item’s value, less the $7 return shipping and restocking fee, to use on a future purchase at RV Looms.